Unless you work in a customer facing role…then you throw out apologies all over the place to calm people down. Never need to act on the apology. Just need to get through the shift. Management isn’t going to change the structures that cause the poor experience anyway.
Unless you work in a customer facing role…then you throw out apologies all over the place to calm people down. Never need to act on the apology. Just need to get through the shift. Management isn’t going to change the structures that cause the poor experience anyway.