For example I’ll send an e-mail with 3 questions and will only get an answer to one of the questions. It’s worse when there are 2 yes/no questions with a question that is obviously not a yes/no question. Then I get a response of
Yes
back in the e-mail. So which question are they answering?
Mainly I’m asking all of you why do people insist on only answering 1 question out of an e-mail where there are multiple? Do people just not read? Are people that lazy? What is going on?
Edit at this point I’ve got the answers . Some are too lazy to actually read. Some admit they get focused on one item and forget to go back. I understand the second group. The first group yeah no excuse there.
Continuing edit: there are comments where people have tried the bullet points and they say it still doesn’t help. I might put the needed questions in red.
Why are you sending an email with multiple questions? If you have more than one question, it merits a phone call. Nobody has the time to answer all of your questions via email all day every day.
I personally receive over 200 business emails a day. Can you imagine what it would be like to answer multiple questions from each one?
If you have more than 1 question, call. Don’t wanna call? Then it’s not that important.
Maybe that works for internal and business communications, but if it is communication externally with clients there are a lot of people that just don’t answer their phone. Sometimes it is important stuff, and sometimes there are followup questions.
“XYZ is no longer available. Would you like ABC instead?
How many of ABC would you like?”
This is an absolutely insane take. The documentation that emails provide cover everyone’s ass.
You answer multiple questions from 200 phone calls every day?
Why would you even waste your time to reply if you’re not going to read what you’re replying to?
So when I’m writing to tech support (and they DO NOT offer phone support) exactly how do you suggest i call them?
I put in the two or three questions to save time. They can learn to read or get out of the business. There is a reason I put the questions in one email so they can read all three and get the answers back to each of the questions. If the three questions are related to each other show me the problem. This is especially important if the three questions are either related to each other, or contingent on each other.
Some people dont use phones for security reasons, and its also good to have things in writing.