• Goretantath@lemm.ee
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    6 days ago

    The customer service rep is the face of the company, customers are SUPPOSED to complain to them since thats their job.

    • PunnyName@lemmy.world
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      6 days ago

      Kinda. There’s usually a complaint department.

      But bitching / threatening the worker - who is ringing up your purchase - about something that they specifically cannot control, and making their day worse? That’s an asshole problem that needs plugging.