It’s not IT’s job to teach you skills your job description requires

For example there was a lady at my last helpdesk job who would come and ask how to convert a PowerPoint to pdf ALL the time. And when you try showing her, she just threw her hands up and said “can’t you just do it for me?”

That’s not what helpdesk is for. If you don’t know how to do the job you agreed to, that’s not IT’s problem…