I remember my days as a cashier when a guy in his 50s came up to buy something and was just like “I don’t know how this works my wife does the shopping”. I just scanned his items and gave him the total. Once again he couldn’t understand.
I had to give this grown man step by step instructions on making a purchase. Including how to use a card for payment.
It was wild. Even in a world where his wife does the shopping has he never ran into a gas station for a snack or gone to lunch on his own?
It might be a matter of just being under a rock for the last 10-20 years. Retail PoS systems have changed quite a bit in that time, but how you interface with gas pumps and dining, hasn’t changed at all.
Also: a lot of folks navigate digital systems by rote memorization and don’t read or think all that much. If you throw a new interface in front of them, just sit back and watch the bewilderment. Gotta give people like that time to learn it all.
I remember my days as a cashier when a guy in his 50s came up to buy something and was just like “I don’t know how this works my wife does the shopping”. I just scanned his items and gave him the total. Once again he couldn’t understand.
I had to give this grown man step by step instructions on making a purchase. Including how to use a card for payment.
It was wild. Even in a world where his wife does the shopping has he never ran into a gas station for a snack or gone to lunch on his own?
Working retail, or any job with the public, is wild.
It might be a matter of just being under a rock for the last 10-20 years. Retail PoS systems have changed quite a bit in that time, but how you interface with gas pumps and dining, hasn’t changed at all.
Also: a lot of folks navigate digital systems by rote memorization and don’t read or think all that much. If you throw a new interface in front of them, just sit back and watch the bewilderment. Gotta give people like that time to learn it all.
Gas pumps no, grabbing a bag of chips from the gas station yes.
Sit down restaurants no, fast food restaurant yes*
*unless he only does drive thru