• kingthrillgore@lemmy.ml
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    3 days ago

    I can TASTE the prompt from this image

    The Proton founder is Pro MAGA that should be the end of it for most of you. I’m never going to leave Njalla for my VPN needs

    • Rat_in_a_hat@lemmy.ca
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      3 days ago

      While I agree that the response is heavily AI generated, I have to disagree that he’s pro-Maga. He reached out to both democrats and republicans to talk about the importance of privacy and the democrats turned him down (or entirely ignored him) while the republicans met with him.

      He then went on Xitter to shame the Dems and said that the Republicans seemed to be the party caring about privacy.

      He’s definitely a dumbass for trying to play it that way, but he did not come out in support of Maga.

    • eldavi@lemmy.ml
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      2 days ago

      unfortunately, a lot of us need more than vpn and proton has a full suite.

  • manuallybreathing@lemmy.ml
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    2 days ago

    We shouldnt have sponsored a fascist because we son’t want to work with ANYONE political

    lol okayyyyyy, whatever bro

  • rose56@lemmy.zip
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    2 days ago

    That’s why I’m leaving proton and it’s community. Lots of drama and political shit that I don’t want to know, not to mention the whole thing where proton from just an email provider, now sells VPN and other services l.

  • Tieas@lemmy.ml
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    3 days ago

    They screwed up, admitted it, apologized, don’t see why people are calling for blood anymore. People are allowed to make mistakes, they owned it and they cut ties with the guy.

    • amos@slrpnk.net
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      3 days ago

      They keep making right wing mistakes though. I think that points to something.

        • BigJohnnyHines@lemmy.ca
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          Lots of other companies seem to easily avoid voicing support for fascists both directly with their own words or via sponsorship money. Weird how Proton can’t seem to figure it out. If they can’t even get the little stuff right why would I trust them with my data?

          • eldavi@lemmy.ml
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            3 days ago

            why would I trust them with my data

            because proton is highly regarded among privacy experts.

            and i’m guessing most privacy experts dgaf about politics like most technology experts don’t.

      • jrs100000@lemmy.world
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        3 days ago

        They didnt even have a human do an editing pass, just a straight copy paste out of the dialog box.

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        3 days ago

        Bold claim, corroborated with no proof.

        Sure it looks like AI speech patterns, but they are trained on corporate speech, so hard to differentiate an LLM from a corporate spokesperson.

        • YawningNostalgia@thelemmy.club
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          3 days ago

          How tf did I get downvoted for saying it sounds like AI bullshit? Who are these people who actually object to my assessment? I feel like I’m living in the upside down

          • Cethin@lemmy.zip
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            Because people will call anything AI slop now, without any evidence. This doesn’t look AI generated to me. This is the same as something we’d have seen a decade ago. There’s even a weird space at the start of a paragraph, which makes me think human, not AI.

            Why do you think this is AI? What indications are there for that, other than the corpo-speak, which has been normal for a long time before AI even, hence the name.

          • Dremor@lemmy.world
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            Do you actually think it’s okay that they had a bot make a press release this hamfisted?

            You are not “saying it sounds like it is written by AI”, you are affirming it is written by an AI. Big difference.
            You affirmation being formated as a question doesn’t change anything, it is a Loaded Question, which tends to be frowned upon.

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              Babe I have two eyes, two ears, and a heart that yearns for honesty and knowledge. I know people can sound robotic too, and there are corporate scripts, and autism is a factor, but good lord. If there was an alien wearing human-esque skin suit standing in front of you I don’t think you’d be able to tell it from an actual person and that’s just sad.

              • Dremor@lemmy.world
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                Depending on the definition of “a person”, an alien could be one. What would be your definition of a person ?

                I was just pointing out your earlier answer is a loaded question, by definition.

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                  Sure they could be a person. I think dolphins and elephants are people too. You are arguing in bad faith. You can’t tell if a human or AI wrote a press statement and that makes me sad.

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    As I mentioned more in detail in other post, Proton is not the pro-MAGA many had misinterpreted. It is just sloppy at the marketing campaign and its leader makes statements that can easily misunderstood too.

    That said, Proton has decided to aim for the masses, which has proven to be a winning business formula here. However, in that quest, it’s natural that concerns from top-tier privacy users (Linux users, those wanting non-Google push notifications, too-many-eggs-in-a-basket, etc.) get relegated in favor of the bulk of their primary target customers, the regular Joe who simply wants to move away from email and web traffic scraping. We should all applaud that decision, but we also recognize the limitations and big risks of having a single company holding some 80% of this privacy market, both for us and even for Proton. It would be better to foster a healthy, diverse, and more equitable privacy ecosystem.

        • Alaknár@sopuli.xyz
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          Maybe because it’s a bit like if someone said “I got the test results, I don’t have cancer”, and that dude replied with “the fact that you think cancer is the only danger you should be concerned about is telling”.

          Sure, it’s technically correct, but it’s obnoxious and, without any further context, just seems to be off-topic.

          • Cethin@lemmy.zip
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            I love that the comment explaining it already existed when you wrote this. No, it couldn’t be that you were out of line! It had to just be the liberals!

            As a leftist, maybe shut the fuck up sometimes. Maybe you aren’t always the smartest person in the room, and complaining about stuff that isn’t even relevant is, at best, annoying, if not actively harmful because people will ignore it when it is relevant.

            • SocialistVibes01@lemmy.ml
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              3 days ago

              As a leftist,

              This expression is so liberal. Your identity, or mine, doesn’t mean much. And liberals and the true left have different views on leftism. The imperialist Bernie Sanders is from the phony left.

              As for the post, “They hate Jesus because he told them the truth”. As an atheist.

  • magnue@lemmy.world
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    4 days ago

    “you’re right to raise this” really triggers my AI detection Spidey senses. Sounds like Claude, specifically.

    • Cethin@lemmy.zip
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      Seems like normal Corp-speak in response to a question. I don’t know what they’re responding to though, because this post only has their reply. Maybe it’s AI, but it’s also perfectly standard corpo language, which is why the AI uses it.

      There’s an extra space at the start of a paragraph, which an LLM wouldn’t do. That makes me think human.

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        I don’t know what they’re responding to though, because this post only has their reply.

        they platformed a well known french fascist.

        • Cethin@lemmy.zip
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          I know that. This is a reply to a specific statement or post or something that someone made. It says it’s a stickies comment in the picture.

          Edit: Your comment is wrong though. They didn’t platform a fascist. That means the fascist used Proton’s platform. Instead Proton purchased space in the Fascist’s platform. The fascist platformed Proton, but Proton paid them. Still bad. Just a correction.

          • eldavi@lemmy.ml
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            you’re working from a different definition of “platform.” I’m using the modern sense: giving someone a stage or amplifying their voice, not just hosting them on your own service.

            • Cethin@lemmy.zip
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              Yeah, that’s the same way I’m using it. I have no idea how paying for an ad in one of their videos is amplifying their voice. It’s amplifying Proton’s, but not this Fascist’s… well, until the controversy at least

              Again, still bad. No one should be giving Fascists money. It’s using their platform to spread Proton though, not the other way around.

      • TranquilTurbulence@lemmy.zip
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        3 days ago

        Just add a “here’s why it works” chapter at the end, sprinkle in a few em dashes and some unnecessary intense phrases, and you’ll tick all the boxes for me.

        • iocase@lemmy.zip
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          2 days ago

          Let’s break it down:

          ❌ we fucked up ❌ We didn’t verify who we were sponsoring ✅ We’re really sorry 🥺😭

          • TranquilTurbulence@lemmy.zip
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            In the titles, obviously.

            here’s why it works
            Emojis aren’t just pictures, they are a revolution. They bring joy, excitement and curiosity. Without them, text becomes dry — almost lifeless.

  • ChicoSuave@lemmy.world
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    4 days ago

    This response is unfeeling and reactive Claude slop. Proton doesn’t care. They’re working to avoid being in trouble.

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        Probably not starting the statement with “you’re right to raise this. Here’s why”

      • ☂️-@lemmy.ml
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        for once, directly fucking saying they will drop the fascists they are paying for and never doing it again.

        shouldn’t be that hard, but with these it always has to be.

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          I’m pretty sure that’s what they said no? Are you upset that they didn’t use more emotional language?

          • ☂️-@lemmy.ml
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            they’ve directly addressed democrats before and directly condemning fascism would have been reassuring, if that’s what you mean by ‘emotional’.

            none of that “dividing our community” bullshit. this text just makes them sound disappointed they got caught.

              • ☂️-@lemmy.ml
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                3 days ago

                i see bad signs shaped like writing on the wall. i think you’re massively underreacting to the normalization of fascism.

                why else would we even need all that privacy?

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            4 days ago

            No, there is not an antifascist position on their statement. Only a ultracentrist position based on the reaction of their user base/market.

            • Encrypt-Keeper@lemmy.world
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              Moving the goalposts. You said they need to drop the fascist from their sponsorship and they did. They also committed to not doing it in the future. They did exactly what you said.

              On top of that, companies are not your friends and they don’t need political positions. Not supporting fascists is perfectly adequate.

              • redrum@lemmy.ml
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                No, I didnt’t say that. I’ve said:

                No, there is not an antifascist position on their statement. Only a ultracentrist position based on the reaction of their user base/market.

                See the original paragraph:

                I understand that they would have removed also the sponsorship of a feminist, vegan or antiracist that created discontent in their use base (by being feminist, vegan or antiracist).

                • Schlemmy@lemmy.ml
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                  Exactly. I’m a bit grumpy about that response because they’re just saying that if his opinion would be more main stream, they wouldn’t back down on the sponsorship.

                • Alaknár@sopuli.xyz
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                  3 days ago

                  I think you’re extremely confused as to what Proton is and the service they offer.

                  I also think it’s because you’re falling (or have fallen) into the tribalist view of “if you’re not with us, you’re against us, and if you’re against them, you’re with us”.

                  Proton is a-political, pro-agenda. Their agenda is “net neutrality, privacy, security”. They don’t care who makes that happen, and will support anyone who fights for these things.

                  They won’t take an antifascist position because that would put them on the political spectrum.

                  I also understand that - to you - not making that statement already puts them on the political spectrum, in the opposing camp, but that’s, again, due to the tribalist views.

                  They’ve praised left-wingers and right-wingers, they’ve criticised Democrats and Republicans - as long as anyone pushes for their agenda, they will praise them, as long as someone threatens their agenda, they will criticise them. That’s all there is to it.

                • icelimit@lemmy.ml
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                  4 days ago

                  They have also said that if the user base finds their sponsorship or seeming alignment with any other divisive agenda, they welcome feedback.

                  I’m not following their PR engagement, but if anyone feels strongly about them aligning with furbys, they are welcome to feedback.

            • icelimit@lemmy.ml
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              4 days ago

              I think it’s smart as a privacy focused initiative to be more neutral than not. Especially as they cater to the masses that may not have as defined an opinion.

                • icelimit@lemmy.ml
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                  Oh i agree. Neutrality doesn’t mean embracing nor endorsing fascism, nor any other extreme.

                  But humans being humans will always selectively interpret any public facing message to fit their narrative as many have already done here: “Because they aren’t outright condemning or fighting the enemy, they must be working with them! Therefore, they are not friends.”

                  /U/encryptkeeper has said it better.

      • iocase@lemmy.zip
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        3 days ago

        Have a real human type out the apology

        Edit:

        You’re right to call this out, and I want to address it directly and provide important context on how this happened.

        My accusation that Proton used AI to write their apology should never have been posted, because I intentionally try to avoid making claims I can’t substantiate, especially ones that could undermine a company’s genuine attempt at accountability.

        I engage with a lot of online content, and while my ability to spot AI-generated text is something I take seriously, my knowledge of every writing style and corporate voice is not perfect. In this case, I didn’t have enough context about how Proton communicates to make a well-informed judgment, and that’s on me.

        I also want to be straight about what an accusation like this is and isn’t. Pointing out polished writing is an observation, not evidence. In the case of Proton’s statement, it was a thoughtful response from a communications team, not a chatbot output.

        But that distinction doesn’t excuse what I said. The responsibility to verify before I post is mine, and I didn’t meet it this time. I’m now reviewing how I evaluate content before making public claims to ensure this doesn’t happen again.

        If you see me do something like this again, call it out. I rely on that feedback.

          • iocase@lemmy.zip
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            3 days ago

            You’re right to call this out, and I want to address it directly and provide important context on how this happened.

            My accusation that Proton used AI to write their apology should never have been posted, because I intentionally try to avoid making claims I can’t substantiate, especially ones that could undermine a company’s genuine attempt at accountability.

            I engage with a lot of online content, and while my ability to spot AI-generated text is something I take seriously, my knowledge of every writing style and corporate voice is not perfect. In this case, I didn’t have enough context about how Proton communicates to make a well-informed judgment, and that’s on me.

            I also want to be straight about what an accusation like this is and isn’t. Pointing out polished writing is an observation, not evidence. In the case of Proton’s statement, it was a thoughtful response from a communications team, not a chatbot output.

            But that distinction doesn’t excuse what I said. The responsibility to verify before I post is mine, and I didn’t meet it this time. I’m now reviewing how I evaluate content before making public claims to ensure this doesn’t happen again.

            If you see me do something like this again, call it out. I rely on that feedback.

        • Nouvellalia@lemmy.world
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          Man, it’s so obvious. Wether it’s bots in the replies, or genuine people who can’t tell, we’re fucking cooked.

          • iocase@lemmy.zip
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            Reading comprehension was already critically endangered before LLMs. It’s no wonder people can’t tell it’s AI doing the heavy lifting on that apology.

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            Have you ever yelled at Claude or chatgpt and had it apologize to you? It’s literally word for word this format. Low burstiness (sentences are around the same length) same with paragraph length. Absolutely perfect grammar and it reads like LLM vomited it out. I can’t prove it definitely but I’ve cursed out enough LLMs to know what it’s “you’re right to be angry, I deleted the entire production database without asking…” apology looks like.

            Have you run it through an AI checker?

              • WhyJiffie@sh.itjust.works
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                to be honest it’s hard to describe this overexplained apology that LLMs give. I regularly use claude through duck.ai, and I have to agree with him, the writing style and words used is way too familiar.

              • iocase@lemmy.zip
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                “you’re right to raise this” is an LLMism on the same level as “You’re exactly right!”

                Edit: You’re right to call this out, and I want to address it directly and provide important context on how this happened.

                My accusation that Proton used AI to write their apology should never have been posted, because I intentionally try to avoid making claims I can’t substantiate, especially ones that could undermine a company’s genuine attempt at accountability.

                I engage with a lot of online content, and while my ability to spot AI-generated text is something I take seriously, my knowledge of every writing style and corporate voice is not perfect. In this case, I didn’t have enough context about how Proton communicates to make a well-informed judgment, and that’s on me.

                I also want to be straight about what an accusation like this is and isn’t. Pointing out polished writing is an observation, not evidence. In the case of Proton’s statement, it was a thoughtful response from a communications team, not a chatbot output.

                But that distinction doesn’t excuse what I said. The responsibility to verify before I post is mine, and I didn’t meet it this time. I’m now reviewing how I evaluate content before making public claims to ensure this doesn’t happen again.

                If you see me do something like this again, call it out. I rely on that feedback.

                • agamemnonymous@sh.itjust.works
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                  “you’re right to raise this” is an LLMism on the same level as “You’re exactly right!”

                  It’s also a standard PRism. Given that this is a PR post, that’s not really proof.

  • fredposner@lemmy.ml
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    I loved proton years ago… even did a paid account for a while. This isn’t their first wtf moment and won’t be their last. The problem for me, its that I expect more carefulness and thoughtfulness from a company that promotes encryption and privacy.

    Showing me how easily you make mistakes is a quick way for me to question how well you’re safeguarding the platform.

    I’ve moved away. Will take some time for them to earn back the trust, but honestly… I don’t see a huge need for them anymore. I simply don’t consider email secure. If you want real secure communication (that you can host on a server yourself) Matrix and XMPP are a much better choice.

    Anyway… the response is nice. Just doesn’t fix anything.

    • hirihit640@sh.itjust.works
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      They care about privacy and security, not marketing. They probably hate that they have to do marketing in the first place. It’s honestly relatable.

      • WhyJiffie@sh.itjust.works
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        2 days ago

        their marketing practices have been questionable for years, though. the promotional emails (everyone subscribed by default) and even the pricing pages are filled with dark patterns. by the charity fundraisers they do, these dark patterns don’t seem to be necessary for their sustainability.

        • hirihit640@sh.itjust.works
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          22 hours ago

          Imo almost all of marketing can be considered dark patterns. And when your competition uses dark patterns, if you don’t use it you simply don’t gain users.

          I’m reminded of a Veritasium video on clickbait (too lazy to link it right now but should be easy to find). They talk about how there’s a balance between marketing (and furthermore, manipulative marketing) and reach. If you believe the user will benefit from your service, then maybe it’s worth a bit of manipulative marketing, just to get them to enter the door. It’s a tricky balance.

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    3 days ago

    I feel like this is a good statement. The one that should have been written immediately after outrage began, and ideally before removing dozens if not hundreds of posts and comments covering this topic.

    Some people say it stinks of AI. I don’t know. Maybe? PR messages have always been like this, and they seem to be one of the types that chatbots got most of their writing patterns from.

    Some people definitely overreacted. Others completely missed the point. Proton is far from a perfect company, and a case in favour of boycotting them could be made. But not because they accidentally sponsored one video of a far-right youtuber.

    They’re just not as private and secure as they pretend to be or to want to be. Pretty much all alternatives are leagues above. There appears to be no apparent reason why they’re lagging behind. I suppose that’s where the CIA honeypot allegations may come from.

    In any case, if you really care about privacy and security - you probably aren’t a Proton user, let alone customer. And if you are - I highly recommend trying alternatives that don’t have a long history of working with law enforcement.

    • eldavi@lemmy.ml
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      In any case, if you really care about privacy and security - you probably aren’t a Proton user, let alone customer. And if you are - I highly recommend trying alternatives that don’t have a long history of working with law enforcement.

      what else has a full complement of services besides tuta?

    • Alaknár@sopuli.xyz
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      The one that should have been written immediately after outrage began, and ideally before removing dozens if not hundreds of posts and comments covering this topic.

      For what it’s worth - apparently they said they’re crafting a response fairly early, kept one of the original threads and removed the rest as duplicates.

      But I don’t know if that’s really the case.

    • TheTechnician27@lemmy.world
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      Ah, yes, reaffirming that someone raising an issue is correct to have done so is the telltale sign of an LLM. Couldn’t just be basic professional writing etiquette that LLMs were trained forwards and backwards on; it has to have been written by an LLM.

      You don’t actually write formally very much, do you?

        • TheTechnician27@lemmy.world
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          Formally on reddit?

          Yes. I even write semi-formally on Mastodon for PCSX2 (or wrote; on hiatus) within its constraints; a PR team attempting to apologize for something will normally resort to formality regardless of the forum.

          You’re giving off major “A 10-page essay before AI-assisted writing? As if!” vibes. I’m sorry basic PR etiquette is inconceivable to you personally. The Wendy’s Twitter account is that way if you want to soothe your preconceptions about PR on social media.

        • icelimit@lemmy.ml
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          This is terrible because they didn’t hold 3 hrs of management and PR meetings to craft a response onto a message board that has no say in their operations?

      • Doomsider@lemmy.world
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        Why you trying to carry water for an AI written reply? I mean I understand bootlicking, but this is next level beyond that.

    • ZeroHora@lemmy.ml
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      GOG in this situation: Block the video for everyone speaking French.

      But let’s see if Proton actually stop this shit with other right wing weirdos or will just stop the sponsorship with this one dude.

      • Sleepless One@lemmy.ml
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        For sure. I’m suspicious of Proton, though they clearly have a better PR staff. Low bar compared to GOG’s recent self-own.

        • ZeroHora@lemmy.ml
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          Nah this is what peak PR looks like:

          "The right wing ideology is part of my cultural and historical heritage. As a Swiss, I am fully aware of both its history and the sensitivities surrounding it.

          As a Swiss, I have every reason to treat this history with seriousness and respect. Precisely because of that, I reject any suggestion that this promotion carried an extremist message. It did not."

          I’ll never forget this shit, such ass response from GOG

    • airikr@lemmy.ml
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      Fill me in, what have GOG done? Please link to trustworthy source(s).

      • starman2112@sh.itjust.works
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        Sent a newsletter to half their customers containing “Slavic runes” (literally the logo for the SS) to promote some Slavic fantasy game

        Blue text

        Imo it’s even odds between some marketing child-left-behind googling “Slavic runes” to add to their email, and some 4channer on the team thinking they’re making a funny joke. The fact that they recognized the issue enough to know that couldn’t send the email in Germany, but sent it everywhere else anyway, makes me lean a little bit more toward the latter

        • Thorned_Rose@sh.itjust.works
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          I’m confused. I have Scandinavian ancestry and understand that some of the cultural identity was appropriated by Nazis and now some extremist fuck wits. e.g. how the Hindu swastika (also often confused with sauvastika) was appropriated. But I don’t understand why that means appropriated symbols automatically = bad if they’re used in their original context?

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            The main issue is that ϟϟ was both totally irrelevant to the topic besides being vaguely Slavic, and also literally the logo for the SS. In the modern day, that is its only connotation. It’s not in its original context, it’s just random runes thrown together

            • Thorned_Rose@sh.itjust.works
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              I’m asking both specifically about the GOG thing but also more generally. Yes, I know the SS appropriated runes for tgwit logo but I still don’t see how that automatically makes runes themselves bad. I can understand how it would be triggering for some folks and so a level of sensitivity is required (which GOG clearly failed on) but I still don’t get how appropriated symbols automatically = bad (because I’ve seen the same reactions to other ancient symbols over and over again and I’m still trying to understand it)

              • starman2112@sh.itjust.works
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                It’s bad because the SS appropriated it and stripped all other meaning from it. It’s like using the number 1488 in a username. It only means one thing, and while it’s possible to stumble into it by accident, it remains a white supremacist dogwhistle

                • BigTechMustBurn@lemmy.ml
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                  So if someone made an account 20 years ago ending with 88, like say if you were born in 1988, should they now delete their account just because someone might misconstrue it as a completely unrelated “dogwhistle”?