I had heard about these two patients years ago, and I still can’t believe the doctor’s death was this much of a set back. Did he write nothing down? Or did the company itself simply mismanage everything about this shit? This article makes it sound like the latter.
It’s pretty common for people to have specialized knowledge that’s only in their heads. In the software biz it’s pretty much assumed that losing an engineer means losing some important knowledge, too.
I had heard about these two patients years ago, and I still can’t believe the doctor’s death was this much of a set back. Did he write nothing down? Or did the company itself simply mismanage everything about this shit? This article makes it sound like the latter.
It’s pretty common for people to have specialized knowledge that’s only in their heads. In the software biz it’s pretty much assumed that losing an engineer means losing some important knowledge, too.