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Joined 1 year ago
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Cake day: July 18th, 2023

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  • This is actually the worst type of end-user.

    Doesn’t make a ticket or notify anyone that there is a problem and then proceeds to try and fix it themselves incorrectly. When it does become a ticket, they won’t remember exactly what steps they took to troubleshoot and will waste 5x as much time from support staff trying to fix it than if they just didn’t touch it in the first place.

    Guaranteed didn’t wipe the machine from the built in reset/recovery screen and instead used a windows installer that was created on a different computer and doesn’t have the correct network drivers in the image.

















  • This is specifically an issue with corporate M365 accounts when a user tries to migrate to a new phone without access to the old phone where the authenticator was setup.

    Personal MS accounts can backup their auth secret keys to cloud storage, and when signing in on a new device, it authenticates you with your cloud storage (Google/Apple) and properly restores your MS Authenticator app.

    The issue is that while MS says you can backup your corporate M365 accounts in MS Authenticator, it doesnt actually store the secret key, so it’s useless.

    Have your administrator enable TAP (Temporary Access Passwords) on the tenant. Then an M365 admin can create a TAP for your account that lets you login without a password/2FA. You can use the TAP to login and rejoin MS Authenticator app. The TAP expires in 1 hour by default.


  • ^ Your M365 admin needs to know where to manage the specific authentication methods and be sure to disable MS auth rollouts. By default right now, authentication rollouts are enabled on all tenants with P1 licensing or above, and it only supports the MS Authenticator app.

    Once that rollout is disabled, the authentication methods your admin has made available to you will actually work properly.


  • The Oracle Cloud VPS only has SSH key authentication enabled by default. You can also set it to only allow SSH from your home IP in the virtual firewall before the machine is ever spun up.

    Their current free ARM offering is 1 machine with 4-cores and 24gb RAM for life. You can also add another 2 AMD machines with 1-core and 1gb RAM and still be in their free-tier.

    If you’re going to set it up and take advantage of the ARM machine, make sure you pick a home location for your account that has multiple availability zones. San Fran right now only has 1 zone, so if the shared ARM instances are all used up, you’ll have to wait a few days and try again. Phoenix I think has 3, so you can try with another zone right away.