I totally agree. I had it a few times in which someone calls me, rips me out of my thoughs, we discuss something, hang up and I have nothing retained from what we talked about. Or, even better, someone says something on a call and I do that and then they never said anything about that.
Even worse, I can’t listen to the conversation in 1-2 weeks because that is the time I could actually work on it and remember every detail that we talked about.
Now I am strictly going with emails. Sure they can call me and we talk about the feasibility or discuss possible solutions but any request for implementation has to happen either over an email of which I then create a ticket/issue or they create one directly themselves.
That way I can prove that what I implemented was based on what was requested and if that was wrong then the request wasn’t clear enough.
You know, I was really sick and tired when they updated the nvidia shield with the new android TV version that makes most of the screen show stuff that are basically ads. It didn’t even let me show only stuff I was interested in and this constant “oh you are hovering over this item for 0.000001s so you seem to be interested in this, let me start the video for you with audio” no god damnit I was reading something else or got a text.
I had to install a different launcher so that I could only show on the screen what I actually wanted to see. I have basically removed or reduced all ads as much as I ca.
Lately, I was at my parents place and they don’t have that stuff. Even the 1.5 minutes of ads for a free service is so disruptive to me watching something.
What has this to do with PlayStation?
Well, on the shield you are still able to install a custom launcher that is more to your liking, you could disable the internet access and completely stream your own local content. But on the PS, you don’t have that option and are completely at the mercy of what they think you should watch and see on your screen that you bought with a console that you also bought with your own money.