

98% of the time when they’ve had a problem with Windows, they just needed to restart the computer. (It has been impossible to convince them that computers need a full shutdown periodically, and Windows doesn’t cope with ‘always on’.)
When it’s something more than that, they either have to find someone closer to help or wait until we visit. Doing tech support long-distance for people who can’t adequately describe the problem is a losing game.



I had Zorin on my own computer for a while and really liked it, but it was crashing every few days and I decided I didn’t want to put up with that. I’ll give it another try one of these days - the issue may have been resolved, or my hardware my be different by then. But I won’t use it on a computer whose user can’t do their own tech support.