My record for computer uptime was 18 months. The conversation went like this:
EU: I’m calling about [known problem whose known solution is a reboot]
Me: That’s a common issue. All you need to do is restart and you’re good to go.
EU: Do you think I’m an idiot? I tried that 3 times before calling.
Me: Let’s go ahead and try one more time so I can note it on the ticket.
EU: But I already did! Are you calling me a liar?
Me: runs systeminfo /s
Me: I’m certainly not calling you a liar, but your computer is reporting that it’s last boot time was [date 18 months ago]. Do you mind if I try rebooting it remotely?
EU: That worked click
Like, I knew they were logging off and on instead of rebooting because it was a remote station, but I wanted to let them make an ass of themselves.
My record for computer uptime was 18 months. The conversation went like this:
EU: I’m calling about [known problem whose known solution is a reboot]
Me: That’s a common issue. All you need to do is restart and you’re good to go.
EU: Do you think I’m an idiot? I tried that 3 times before calling.
Me: Let’s go ahead and try one more time so I can note it on the ticket.
EU: But I already did! Are you calling me a liar?
Me: runs systeminfo /s
Me: I’m certainly not calling you a liar, but your computer is reporting that it’s last boot time was [date 18 months ago]. Do you mind if I try rebooting it remotely?
EU: That worked click
Like, I knew they were logging off and on instead of rebooting because it was a remote station, but I wanted to let them make an ass of themselves.
That’s so cool that you did support for the EU! Was it the parliament itself?
End user, I’m assuming