• Th4tGuyII@fedia.io
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    5 days ago

    Man, not a good look for a company who boasts about the repairability of their phones to hide key software repair tools behind an arbitrary paywall - especially when required because of their own faulty update via their official channels.

    This is why I never recommend updating devices straight away. Give time for the dust to settle and major faults/vulnerabilities to be ironed out first.

    • cenzorrll@piefed.ca
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      5 days ago

      This happened last year. This isn’t a new occurrence, I can’t see anything referencing anything new except maybe the lawsuits.

      Edit: never mind, I just skimmed, saw lawsuits section, and checked sources, there aren’t even any lawsuits referenced in this

  • DaddleDew@lemmy.world
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    5 days ago

    That’s a big oof for a product like Fairphone. They dropped the ball hard too by not standing behind their fuckup and left their customers hanging. Fairphone just got off my list of potential new purchases.

    • Jack@slrpnk.net
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      5 days ago

      It depends on their response I think. They can own up to the problem, make their products more resilient or theh can do nothing in that case the repair washing is obvious.

      • DaddleDew@lemmy.world
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        5 days ago

        IDK if I’m understanding their response correctly in the article but it really sounds like the people affected are left to pay for the repair themselves

  • rushmonke@ttrpg.network
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    4 days ago

    This file is not publicly distributed and is available only to Fairphone’s authorized repair partner.

    Yikes. I always call bullshit when there’s some “super ethical” product that has shitty specs and an insane pricetag.

    Stop getting scammed, ya’ll.

  • Avid Amoeba@lemmy.ca
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    5 days ago

    some users reported that devices with malfunctioning or disconnected fingerprint sensors became stuck on the boot animation and could not complete startup.

    Some context. Also this happened last year.