The ad and the linked terms don’t say anything about the deal being available only for new customers and accounts. It’s the lack of transparency that really gets me.
The ad and the linked terms don’t say anything about the deal being available only for new customers and accounts. It’s the lack of transparency that really gets me.
I deal with this at one of my jobs. We offer the moon to new customers, but existing customers are constantly getting screwed over. People complain about it constantly, but corporations have no incentive to reduce the amount of money they’re receiving from you, which could open the doors to losing income from every other customer who decides to ask, when they can just roll the dice on whether you decide to go through the hassle of leaving. It’s scummy and I don’t agree with it on a personal level, but the agent you’re talking to has no power to change the system.
i wish agents would at least try to not be insufferable about it, tell me “yeah i know, that’s the way it is” or something so i don’t feel like i’m trying to communicate with some sort of advanced fungus colony…