There is no such thing as competition. As soon as a business does something that sets it apart, it’s immediately hounded by business school people who want to profit off of lowering standards and raising prices.
It’s why everything is so expensive and wages are trash. The whole point of going to business school is to ensure that businesses are always doing the bare minimum while charging the maximum people are willing to pay.
My mother told me she took some sort of business class in college as an elective. The professor said something like “there are no ethics in business. There’s only the law.”
She dropped the course in disgust.
Back when I was in my early 20’s I once had an interview with the owner of an IT support business. He asked me what would I do if there was a sales person that was selling services that the company didn’t have the skillset for, and I said something along the lines of stop the guy from miss selling, identity if what he is trying to sell is a genuine area for growth, skill up staff and then offer the service.
He said I was wrong, the sales person was doing his job perfectly and it was up to the rest of the company to try and figure out how to fill that gap. I was offered the job but turned it down as I didn’t think that was ethical.
The CEO of the company I work for pushes for that kind of selling. I stopped trying to sell that way after the third or fourth time it left me with either egg on my face or a deal we lost money on because we had to hire a subcontractor.
Had to have a conversation with the CEO about it once, said I figured it was better for us to potentially run out of work and waste payroll than to waste time and payroll trying to do something we knew we couldn’t do and have to pay someone else to do it for us, while keeping the liability for ourselves.