Just buy another brand for less. They went so far as to Photoshop ‘enhance’ my warranty photos to increase contrast to support their claim, and they admit it.

My very expensive Tempur / Tempurpedic mattress is cracking all over on top after 8 years, and my wife can’t sleep in it. Tempur quickly voided the warranty claim saying it’s water damaged - after they ‘enhanced’ a single image, mostly highlighting shadows.

I think the memory foam bed is actually only good for 4-5 years depending how big you are and you local humidity. The warranty at 10 years is a total scam for anyone but tiny fairies living in a plastic bubbles. If they said “this lasts 5 year’s” sales would crater or cheap alternatives would win out. Instead they say ‘full 10 year warranty’ but Don’t honor it.

There is no water damage on my bed. Some slight soiling on the mattress cover where you lay (8 years, not washable) plus some shadows due to the window, and they say stained and water damage no warranty. ‘Enhanced’ my photo to make it look worse. Wouldn’t even look at additional photos or send someone out.

  • abrake@lemmy.world
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    17 days ago

    Since no one has posted this yet so far, the Mattress Underground is the place to go for high-quality information about mattresses.

    You’ll learn far more than you’d ever want to know about mattresses. And you’ll probably end up paying more too if you buy from one of the recommended retailers. But if quality is your main concern, then this is how you figure out what’s real and what’s not.

    • kora@sh.itjust.works
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      17 days ago

      Slightly off-topic: Is there a similar website for sofas?

      When I moved out, I was in a hurry and bought one after testing it for comfort for about thirty seconds. Turns out, it is, and most their product are, drop-shipped, low quality garbage.

      It started falling apart after a month. Been postponing the purchase for about two years because I am not able to find reliable sources of information to guide my purchase decision.

      Great sources for a mattress though. Guess I will cop one soon, as I bought my current one from Wayfair, same shit. Good riddance!

      • ChickenLadyLovesLife@lemmy.world
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        16 days ago

        I own a skoolie (a used school bus converted to a motorhome). I acquired two sections of one of those giant sectional sofas from a woman on Craigslist who was giving them away for free. She paid $4000 for the entire thing and when I deconstructed my sections to build them into the bus I was astonished at what incredibly poor quality the things were. The framing (such as it was) was unbelievably cheap wood that looked like it was cut by a beaver, and the ends were made from OSB scraps - not even cheap plywood. The backs underneath the cushions were entirely made from nylon lawn chair straps haphazardly stapled down.

        The cushions and fabric were decent enough, but the thought of paying $4000 for furniture that shitty underneath is pretty hard to imagine.

        • kora@sh.itjust.works
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          16 days ago

          That sounds awesome! I am curious about your journey of owning a skoolie. I sometimes daydream about building a similar motorhome. Watched too many videos of Steve Wallis these days…

          Is it your main residence? If it is, what do you miss the most about owning a regular home? How long did it take you to adjust and finally feel home?

          • ChickenLadyLovesLife@lemmy.world
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            16 days ago

            The bus is not my main residence. I live in a place (Philly area) where residence in a motorhome is not really a legal option. I embarked on the skoolie journey without a realistic plan for actually living in it and so far it’s been nothing but a gigantic time and money sink. But it has been fun and I’ve developed a lot of skills (mainly metalworking like welding and riveting) that I didn’t have before. You may enjoy my build thread.

            I do hope to someday be able to live in it for a few years at least. We’ll see if that’s possible.

            • kora@sh.itjust.works
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              15 days ago

              Nice! Plenty to read before bedtime. Thanks for that!

              I also build a lot of things, mostly programmable electronics housed by 3D prints. I learned so much on the journey. What I learned, in my case, are mostly transferrable skills but I don’t care very much because I like it. I see it same as collecting vinyl records. It’s fun to build stuff without financial motives or external pressure.

              Hello from the other side of the world and thanks for the chat and info on your motorhome. Enjoy it! :)

      • DireTech@sh.itjust.works
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        17 days ago

        Would love this for sofas. Last one I got was crap and I find myself regretting not continuing to fix up our old 80s era leather sofa. That thing was built to survive the Cold War.

      • burritosdontexist2@lemmy.world
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        17 days ago

        I can recommend a very good brand but you’ll hate me for it, it’s expensive as fuck and will last your lifetime (I have a 50 year old sofa that is still comfy as fuck, I just need to get it reupholstered because the fabric is wearing a titch after living through two families) but like, we’re cultists about our couches

      • JoshuaFalken@lemmy.world
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        16 days ago

        Your post has reminded me of this video that calculates how many mattresses you might own if every time a mattress company tried to get you to buy mattress, you did.

        It goes rather off the rails once the problem of where to put them becomes a concern. It’s worth a good laugh.

        • T3CHT @sh.itjust.worksOP
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          16 days ago

          This is another really good reason to be upset with the 10 yr warranty. It implies a longevity well beyond what this product can do.

          And the waste. My god the waste. Piles upon piles of unrecyclable petroleum derived foam. Ok, in relative terms to our modern lifestyle it fits right in, but that’s not good.

          And if it lasts half as long as they say, and they won’t touch it at the end of its life, what does that say?!

          • JoshuaFalken@lemmy.world
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            14 days ago

            I’ve done some time in waste handling, and about a decade ago I had the opportunity to work with a mattress recycling outfit. They had set up a disassembly line that would separate the various materials within a mattress, it was very interesting to see.

            My memory is failing me now, but they were sending about half the material to some other outfit that used in it production of some kind. So at least some recycling was happening through them.

            The mattress industry is wild even without managing the product’s end of life. So many of the same mattress get wrapped with slightly different fabric and stitch work and sold under a different name and whatnot. Personally when mine meets its end I’m going to try a tatami instead.