cross-posted from: https://programming.dev/post/37646129
Source: Reddit post— Private front-end.
Samsung Statement to Android Authority:
Samsung is committed to innovation and enhancing every day value for our home appliance customers. As part of our ongoing efforts to strengthen that value, we are conducting a pilot program to offer promotions and curated advertisements on certain Samsung Family Hub refrigerator models in the U.S. market.
As a part of this pilot program, Family Hub refrigerators in the U.S. will receive an over-the-network (OTN) software update with Terms of Service (T&C) and Privacy Notice (PN). Advertising will appear on certain Family Hub refrigerator Cover Screens. The Cover Screen appears when a Family Hub screen is idle. Ad design format may change depending on Family Hub personalization options for the Cover Screen, and advertising will not appear when Cover Screen displays Art Mode or picture albums.
Advertisements can be dismissed on the Cover Screens where ads are shown, meaning that specific ads will not appear again during the campaign period.
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The easiest thing in the world is not to connect your fridge to the internet.
Also don’t buy Samsung refrigerators they are truly truly horrific.
I’m an appliance repairman.
What is their issue? Their warranty often out competes other manufacturers here.
Two primary issues with Samsung refrigerators:
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On the French door models, the drainage system for the ice maker is poorly designed. Instead of water draining down into the pan underneath the refrigerator to evaporate, it backs up into the ice maker compartment. This causes a heavy buildup of ice. Eventually, the ice can get so bad inside the compartment that it prevents the refrigerator section from cooling properly.
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On almost all Samsung refrigerators, the drain holes for the freezer evaporator coil are too narrow. This leads to water and ice backing up into the freezer, creating widespread issues across the unit.
As a result, these refrigerators break down frequently. More than 50% of our work orders are Samsung ice maker problems. The root cause of these service calls is simply poor engineering and design deficiencies by the manufacturer.
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They’re low-quality. My family just got rid of one partly because the condenser line kept freezing over and spilling water everywhere but mainly because the electronic touchscreen controls also froze and never worked again so the temp could never be adjusted even after a thaw and reboot. Their microwaves also suck.
The refrigerator I have is a cheap one purchased by a landlord. The house was then sold about 20 years ago and it entered private ownership, that owner sold the house again, the next owner died of old age, the next owner entered a care home, the next owner got married and moved out and then I bought the house. Through it all the refrigerator has endured.
I have no idea what make it is because the label has worn off, to my knowledge no one has ever done anything to it because when I was redoing the floor I found a snickers wrapper underneath it, dated 2005
I swear everything is crap now and made to last all of 5 years and 1 day so that it breaks down just outside of the warranty window.
Seems like a gimmick fridge
That describes their entire product line. We have a Samsung range that is already crapping out after a couple of years. One of the burners turns on at max power regardless of where you adjust the knob and the “hot surface” light stays on 24/7.
In that case the easiest thing is not to buy a Samsung or any other “smart” fridge
Given how many times Samsung’s been caught spying on customer mics, and throwing ads into everything with an internet connection, I don’t understand why anyone is still putting wifi credentials into a Samsung device.
I don’t understand why people even buy their products. Shouldn’t trust them farther than you can throw your fridge.
Agreed. They’re not even good products without the spying. Bad on top of bad.
Last time I had a Samsung product was their S7 phone, and even then it was so full of bloatware I just couldn’t take it anymore.
I’d love a fridge with network connectivity and ‘smart’ features, but I’d need control over the firmware it runs
why. It’s a fridge.
As someone who’s into home automation:
- Some of the features are cool, like seeing what’s in your fridge remotely. That’d be nice to have while I’m out shopping
- I currently have an old NUC hooked up to a little interface and some speakers in my kitchen. It’s a bit janky, and it would be nice to run that through some hardware that’s actually intended for kitchen use
Admittedly I’m not sure I could justify the price for “would be nice” features like that
Ok I’ve been wondering this about the “see the contents of your fridge” thing.
Where does the camera go? What part of the fridge is firing of away from the food storing part that you could get a good angle with a camera. The only place you could put it is on the door, but then it’s just right up against the milk and you wouldn’t be able to see anything.
I imagined something like this (youtube video L7iROzIKm1M ) but idk if it’s still a thing
It’s moot for me anyway because there’s no chance of appliance makers opening up their hardware
EDIT: can’t post a link to YT for some reason
inventory management is helpful
Can’t you just look. That’s how I do it, I look at it. I open the door and I look at what I’ve got in the fridge, and that’s how I know what I’ve got in the fridge.
I live in England and own a small (by US standards) fridge. That last head of cabbage has nowhere to hide. You can see everything in a glimpse.
Which ties in to two broader considerations: we don’t overheat our homes, so you can leave things like butter on the kitchen counter that would be refrigerated in most of the US, and we live in a small, compact city, so anything we need is no more than a 10-minute walk away. So there’s no reason to stock up a huge fridge (though we do have a separate freezer).
ah. We ended up using Paprika for His Lordship’s ADHD. Bonus is he could noodle through it on the train home and snag anything he wanted at the supermarket on the way past.
If you have gone out of your way and intentionally purchased a fridge with an internet connection and a screen frankly you deserve this. What did you expect? Screens have advertisements on them, why else would they put a screen on there.
There was a time when WiFi was actually useful in smart appliances, I have an LG washer/dryer about 7-8 years old, no touchscreens, but by WiFi you can get cycle done alerts, time checks, even remote start it. My matching fridge gives me energy conservation information, and allows me to choose a lower duty winter cycle
I like these features. IDK why the fuck I would want a fridge with a touchscreen. All the smart appliances I’ve seen in the last 5 years are just there to serve you ads and steal your data.
Yeah, if I wanted to monitor and control my appliance online (which I don’t), just give me wifi connectivity and a REST API.
Yeah. We have a smart washer. It’s out in our detached garage/shop so even if the chime were on, no one in the house would ever hear it.
The only “smart” feature we use on it at all is remote notifications.
And we don’t use the GE app for that either. I have it linked through our Home Assistant, so no one in the family needs their crap on our phones. Yes, HA must link into their servers, but the only real data GE gets is how much we use it, and the “city” where our internet connection says we’re in… which is 300 miles away from our actual home, in a completely different state.
but the only real data GE gets is how much we use it
Nope. If they want my data, they can pay me for it. Fuck them.
I hate the enshittification going on everywhere but I’d say the whole smart fridge thing was pretty shitty to begin with…
Love my dumb fridge. No screens, no water dispenser. I own a pitcher and a facuet. Don’t need to change filters every six months or check the weather on my fridge. I never want a screen on my fridge.
My fridge is in a little room off the kitchen, so there’d be literally no point there being a screen on it anyway, has the only time I ever go in there is to get something out of the fridge.
I’d still take a dumb fridge and magnets at any time of the day.
Magnets is science…too liberal.
yet those magnets don’t show the time of day, do they?
no, for that you get a dumb analogue clock
They can, get a set with numbers ane arrows, move the arrow each time you pass.
The other crime here is Bixby.
I need my fridge to maintain a cold temperature on the inside. That’s it. That’s 100% of what I need from a fridge. The last one I bought was $300 and there’s no place to put an ad. I have no idea why y’all were hooking your appliances up to the internet in the first place, but I’m sorry you’re having a bad time.
You could add a printed ad with adhesive tape to the front door of your fridge to have a similar experience like all those “smart” things…
In the past, the typical example for a “smart device” was a refrigerator, that would automatically buy milk online once it’s empty, but I’m not sure if that really works (or makes any sense). But at least you can now see ads together with weather and news on your refrigerator door.
Tfw u set up Pihole so ur fridge stops spamming you with ads.
Used to be I would spam my pie hole with junk from the fridge.
Or just block internet access completely.
This is the way. Although, when I did this to my Samsung television, it eventually began to display dialog boxes complaining that it was having trouble accessing the Internet. So I had to completely delete all network settings in the TV and give up the ability to control it through Home assistant. Annoying.
Samsung is cancer.
How can I watch Roblox let’s plays in my kitchen then hmmmm
through HDMI
What’s that, some sort of labubu or something?
a mediabox. maybe a small PC or a big one. but if you know what is a VLAN, how routing works, and how your router works, you can make it safe to connect it to an internal network with only a jellyfin
is this punishment for expelling hyundai workers?
They should just push a ton of anti-Trump graphics.
if people are buying 1800$ fridges, its on them if they get ads from samsung.
lol who downvotes this? You have to be a colossal moron to buy an appliance without doing 5 minutes of research about any given model.
The ads are new. Research wouldn’t have revealed them.
Buying a fridge with a screen on it is part of the moron circle.
on the sub, where it was discusssing the same thing, it was referring to the 1800$ samsung fridges.
Next model will come with a latch that won’t unlock the fridge door until you’ve watched a 30 second ad or are subscribed to SnackPass+ for 29.99$ a month.
Drink verification can to continue.
👏 You 👏 Don’t 👏 Need 👏 A 👏 TV 👏 On 👏 Your 👏 Fridge 👏
In the 1980s, home computers were sold like this:
“Look at these awesome games, kids! And as for your parents, uh… well, you could use the computers to… uh… I dunno… keep track of the contents of the fridge? Yeah, let’s go with that.”
Nobody ever did that. Not then, not now.
Don’t buy a smart fridge, it’s a scam
The computer manufactuers knew what they were doing. Although, 8-bit computers were cool typewriter replacements/spreadsheer machines if an adult wanted to use them.
and if you do: just get it separately
When I was at Home Depot, I absolutely refused to sell Samsung appliances. They’re garbage. They’re expensive garbage, to be more precise.
The average failure rate for a Samsung refrigerator is that around three years. The condensers are garbage. Washer/dryer? Average around five years before they break. I know, because I keep people coming back in to buy replacement appliances for their Samsung garbage.
Meanwhile, my parents have some old random branded washer and dryer from the 90s that still works today. A few years ago they replaced a part, something to do with draining. Cost them all of 40 bucks and a couple hours.
They truly, and intentionally, don’t make em like they used to.
That’s just survivorship bias. You can absolutely still get reliable appliances that are cheap to repair. I’ve had to replace a few parts on my Maytag dryer (because my wife abuses it), and I only paid like $30 for a coil assembly and replacement sensors. My washer is still going strong after 10 years.
They’re often expensive, but so were reliable appliances in the good ol days. The main problem is that people want relatively cheap stuff, and that cheap stuff is made with cheap parts that don’t last as long.
Appliances used to be major purchases, and the modern consumer wants a cheap new appliance now instead of saving up for months.
The main problem is that people want relatively cheap stuff, and that cheap stuff is made with cheap parts that don’t last as long.
That’s a problem, but these days the new problem is that even the expensive stuff is often still cheaply made and just dressed up with “premium” features and styling (that’s also cheap to implement, but artificially withheld from the lower-end models to punish people who pay less).
You can absolutely still get reliable appliances that are cheap to repair.
If you look hard enough, yes, but the other issue is that the shit I described above sells for the same price as quality but costs less to make, which means the glorified trash is more profitable. Even when companies care about their long-term reputation and don’t succumb to that pressure to enshittify, they’ll be out-competed by those that do and eventually go bankrupt or get bought out by private equity and forced to do it anyway. The market is littered with examples of companies that had great reputations for “buy it for life” products, until all of a sudden they didn’t anymore.
Planned obsolescence is very real and one of the reasons we can’t have nice things.
Yes, but the other poster is correct with the other half of the argument. Right now at this very moment in history, appliances are the cheapest adjusted for the median household income than they’ve ever been. Why? Because that’s what consumers demand. The manufacturer knows full well they can’t make a durable machine at the price point consumers are willing to pay, but it’s okay for them because they also know consumers will happily buy another one in 5 years.
Don’t like it? Buy a Speed Queen washer or dryer.
“But there’s no way in hell I’m paying $1449 just for a damn for a washing machine!!!”
Yeah, my point exactly. And theirs, too.
Guess what, my dudes and dudettes: That oldschool classic Kenmore or whatever-the-hell washer your parents had when you were growing up that’s still trucking? Adjusted for inflation, that’s about what it would cost in today’s money, give or take a couple of percent.
(I sourced that Sears pricing by stealing it from here, by the way. The management apologizes deeply in advance if you wind up pissing away your entire afternoon going all nostalgic over the contents of that link.)
That’s just not true. It’s not so much planned obsolescence as it’s companies making appliances to fit a price point and using lower quality parts to do so.
You can absolutely still buy appliances that will last decades, but they are expensive. 50 years ago you could absolutely buy a cheap washer that would need to be fixed frequently.
Are you suggesting that planned obsolescence doesn’t exist?
Never mind, you didn’t suggest, you straight up said it.
How about this (not OP): most things people attribute to planned obsolescence are not planned obsolescence.
I am suggesting that companies specifically designing products to fail at a specific point isn’t as prolific as people like to claim.
Cheaper parts have lower MTTF specs, so by default a cheap product will fail sooner than an expensive one.
That’s not to say that expensive appliances can’t use cheap parts, but I’d argue the main goal is to increase profit margins rather than to increase turnover.
Yeah. It’s not “how evilly can we design this to only last three years”, it’s “how cheaply can we design this to last only at least as long as it has to”. There’s a difference between making it fail and just not caring if it continues.
Like how the mars rovers had a design lifetime of like three years or whatever, and anything past that was just a bonus. NASA didn’t design them to fail after three years, they designed them to last at least three years at minimum.
Yes sir
I have my great aunt’s Sunbeam waffle iron from the 50s and it still works great. Appliances used to be made to be repairable, and there were appliance repair shops all over the place
Survivorship bias, sort of. Some things were definitely made to be repairable, but a lot of stuff was made that way because it was the best option. We didn’t have cheap plastic manufacturing processes and one little logic board controlling everything, it was solid mechanical timer components.
And if they broke beyond reasonable repair, they were thrown out.
I am not going to say people should buy a Samsung appliance especially with this nonsense.
But you’re falling for, and propagating, a pretty common fallacy. it isn’t that Samsung appliances are significantly worse (Consumer Reports puts them in the bottom half of the ranking but they are very much “fine”). It is that people buy them a lot.
You see this with all kinds of brands. “Never buy Shark. Everyone who buys a Shark comes back and return it or buy a new vacuum in a few years”. It isn’t that Sharks are failing more than others (they are actually #1 or #2 according to CR, depending on the metrics). It is that they are what sell the most.
The most crashed make and model of airplane in history is the Cessna 172.
The most popular make and model of airplane in history is the Cessna 172, in production since the 1950’s and some guy in Kansas is slapping one together as I speak.
It also has to do with design/repairability. Samsung seems to go out of its way to design their products to be cost-prohibitive to repair and difficult/impossible to disassemble without damaging them. Lots of glue and brittle one-time-use clips. Lots of breakable switches and dials mounted on a custom mainboard.
I am communicating my experience. Nothing more.
I haven’t seen fans of Apple act this irrationally…
And I am trying to explain to you why your “experience” is very limited insight on a heavily biased sample.
If you sell 500 widgets, some percentage of those customers are going to have problems. If 450 of those widgets are from Innertrode, a majority of that percentage are going to be with Innertrode widgets. That doesn’t mean Innertrode makes worse widgets. That just means you, like most people, could do with a primer on statistics.
I haven’t seen fans of Apple act this irrationally…
Yes. Pointing out that (mostly) independent consumer information groups have drawn opposite conclusions to you and pointing out this is a very common phenomena in sales is “irrational”. Who needs facts when we have feelings, amirite?
And people wonder why there are so many complaints online about hating sales people.
The reason people say Samsung sucks isn’t because they’re bad at statistics, it’s because they can look at the blatant planned obsolescence.
For example, the “spider arm” on Samsung washers is deliberately made from the wrong metal so it literally disintegrates due to corrosion and breaks into pieces after a few years (i.e. shortly after the warranty ends), even as every single other metal component in the damn thing is made out of stainless steel and remains pristine.
That’s not my picture, but that’s what happened to my washer. I took it apart and saw for myself. And it’s not random bad luck, either; it’s designed into the product for it to fail that way.
So that’s why when some of us say we know for a fact that Samsung is shit, WE KNOW FOR A FACT that Samsung is shit, and we can demonstrate exactly WHY Samsung is shit. So don’t fucking tell us our experience is “limited” and “biased!”
Yeah! Don’t fucking tell US our experience is limited and biased!!! snorts angrily
Bought a Samsung SMART combo microwave/grill/convection oven. Has a motorized glass plate. Motor now turns intermittently. Sometimes does not turn at all, during a 20-min bake. ONLY 3yrs OLD. Miss me with that planned obsolescence shit!
Edit:typo
I didn’t read this comment because it’s a bunch of gaslighting bullshit.
And now you’re blocked, because I don’t wanna hear any more of your gaslighting bullshit.
I know what happened to me, I knew what my experience was. If you can’t wrap your head around that, if you have trouble accepting a reality that exists with my experiences, then you really need to speak to a psychiatrist.
And touch some grass
I didn’t read this comment because it’s a bunch of gaslighting bullshit.
Got it, pointing out common phenomena and referencing a very well established and (mostly) respected consumer information group (Consumer Reports. Would link to the data but I always forget what is and isn’t paywalled with them) is “gaslighting”
And everyone who points out an alternative to your conclusions is mentally ill.
(Actually this is more of a worldwide phenomenon but Donald Glover is just too good to not post. And… it was shockingly hard to find an easy to grab image from that song that is not gun violence or way more intentionally minstrel-y than anyone would get without an even longer explanation of the joke than this).
The condensers are garbage
Guessing you meant compressors. If their condenser tubing is faulty, it’s a potential fire hazard.
Yes, I meant to compressor
I made the mistake of buying a Samsung washer/dryer set in 2017. The washer actually still works and the seal has held up well, but the dryer drum jumped its tracks within the first year, and both have been plagued with gremlins.
Fuck Samsung appliances and honestly most things Samsung sells.
Hey, if you managed to keep that front gasket, clean with all of its weird folds, that is an accomplishment in end of itself
deleted by creator
I know this is anecdotal but I bought a Samsung washer and dryer in 2013 and the dryer lasted 9yrs and the washer lasted 10. I did have to replace the heating element in the dryer around the 7yr mark but other than that they both were fine.
Congratulations. You didn’t get fucked. Like, I’m glad to hear it.
