• rtxn@lemmy.world
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      10 months ago

      Get yourself a pocket president to legitimize everything you do and crime becomes legal.

    • Echo Dot@feddit.uk
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      10 months ago

      If the battery is dead how can they turn it on to find out what the problem is? Literally an unsolvable problem.

      I suppose in theory they could replace the battery and then see if that fixed the issue, and if it didn’t then there’s another issue, and then fix that issue, but all that seems like a lot of work.

      • rtxn@lemmy.world
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        10 months ago

        Only a Genius could come up with a scheme that offloads the cost of their own laziness to the customer. Exactly the kind of innovation that Steve Jobs stood for.

      • daellat@lemmy.world
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        10 months ago

        This is sarcasm right and people are being wooshed or!?!? (I really don’t know anymore sometimes :D)

  • MystikIncarnate@lemmy.ca
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    10 months ago

    Listen. Apple has a vested interest in you buying a new device. They “fix” your phone, it’ll be… What? Maybe $100? … They sell you a phone and it’s like 10x that.

    Most people have so little fucks to give and so little free time to fuck around and find out, that they just shrug and go with it. Apple knows this. If they “can’t” (won’t) fix it, then it must not be able to be fixed anymore; the thoughts of a typical normie Apple user with more money than sense (or shits to give).

    This is why Apple is a trillion dollar company. They treat their customers like ATMs. Just keep beating that horse until it stops making money.

    If everyone simply replaced the batteries on their phones, not using Apple’s service (even when they’re willing to do the work), then they probably wouldn’t be worth a trillion dollars.

    Since there’s enough NPCs out there giving them money to replace perfectly good devices with dead batteries, it will never change.

    When you “trade in” your perfectly working phone for a new one, Apple suddenly absolutely can replace the battery, and they do, and then they sell your “unfixable” phone to the next schmuck, and make even more money.

    I feel like this shit is so obvious that anyone who buys into the line “can’t be fixed” from Apple (or any other vendor), is insane, or mentally incapable of making rational decisions.

    I fully accept that if I send my phone for service from the first party (in my case, Google), and they say it “can’t” be done, that’s not a hard no to fixing my stuff; that’s them refusing to serve me. I need to go somewhere else because I’ve been abandoned by the very people I put my trust into when I bought a device.

    • Vanilla_PuddinFudge@infosec.pub
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      10 months ago

      inb4 “I got mine for ““free”” from Tmobile!”

      You pay $60 for $25 service to pay off a phone that Tmobile already bought 50k units of.

      You will eventually pay for it, and more.

    • P1k1e@lemmy.world
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      10 months ago

      Says “10x that” for emphasis…under sells

      (Not criticizing, just wallowing in bitter regret)

    • otacon239@lemmy.world
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      10 months ago

      If everyone simply replaced the batteries on their phones, not using Apple’s service (even when they’re willing to do the work), then they probably wouldn’t be worth a trillion dollars.

      Hardware margins are tiny. Most companies, including Apple, don’t make their money on hardware. They make almost all their money on ad revenue, data collection, and subscriptions.

      Someone might get a new phone once every 1-2 years and make Apple ~$50-100 one time, if that, but they likely had to pay for an employee to sell it to you and for the store to be open for you to buy it.

      Compare that to the nearly 100% profit on every digital service you pay for, such as Apple Music/TV.

      I see it going one of three ways.

      1. Fake and gay
      2. The phone was beat to shit and Apple didn’t feel comfortable working on it
      3. Had a super old model that they no longer had parts in store for.

      Not defending Apple or anything, but hardware is often the last place a modern tech company makes a profit.

      • seeaya@lemmy.world
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        10 months ago

        Apple’s actually somewhat of an exception here. They actually make most of their profit from hardware, not services. In the first half of this year, Apple has made $167 billion in product sales, and $53 billion in services sales. Their cost of sales for products was $103 billion for products, and $13 billion for services. That gives $64 billion in profit from products and $40 billion in profit from services. So about 62% of Apple’s profit comes from product sales.

        Teardown reports of iPhones indicate that an iPhone 15 costs $423 to make but costs $799, giving a profit margin of about 47%. This doesn’t account for shipping though, so the actual margin will be a bit lower.

        Apple profits source Teardown source

        • otacon239@lemmy.world
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          10 months ago

          I stand corrected. You learn something new every day.

          Now I wonder how directly their marketing and development budgets factor into their spending. They’re one of the few places with a brick and mortar store still and they push a lot of new stuff as fast as they can.

      • blarghly@lemmy.world
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        10 months ago

        Good assessment.

        Apple, in large part, is a luxury brand. Their biggest and most important advertisement is their users - people who want and can afford a glamorous, high end lifestyle, and their acolytes. So these are the people Apple caters to. If your phone is more than a year or two out of date, you are no longer a customer who functions to represent the luxury Apple brand - you are just a follower, who contributes insignificantly to the company’s revenue stream. So keeping parts on hand to repair your phone, and employees trained to do the repair, is money down the drain.

  • Zenoctate@lemmy.worldOP
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    10 months ago

    Even though androids phones may also face similar problems frlm OEMs, I will still just stick to android for it’s somewhat openness.

      • Zenoctate@lemmy.worldOP
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        10 months ago

        Android is an open source OS mainly developed by Google (which doesn’t include google apps/android closed ecosystem apps). The android OEMs may do this. But due to somewhat androids openness, I can get an android phone from other OEMs which I think would do somewhat better than this

      • deaddigger@sh.itjust.works
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        10 months ago

        Well i mean no but kinda yes. iOS 18.1 has part pairing, which means it only works on specific hardware configurations

  • thesohoriots@lemmy.world
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    10 months ago

    I’ve posted this before, but I took a phone in for a battery replacement. Pretty routine. They took forever and finally came back to me and said “we can’t replace your battery because we broke two screens trying to put it back together.” Listen motherfuckers, you had one job, it’s all you do all day, and you somehow had Slippy McThumbs as the technician? They then handed me a nonfunctional phone and, dead serious, asked for a good time for a call with tech support to get my phone replaced. Then took a $1000 deposit on a phone with a trade value of maybe $300 until they got the broken one. Three-ring shit show.

    • bunnyBoy@pawb.social
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      10 months ago

      I’ve worked in a repair shop before, and we would actually do similar with specific devices. The difference with us I guess is that we wouldn’t take it for repair without you consenting to that prior to us even checking in the device. For things like the original Microsoft Surfaces, and some Lenovo laptops, they’re glued together so tightly that opening them up to fix something is basically impossible without breaking the screen that is on it.

      Also with us if we took it for repair and couldn’t fix it, it either had to come back in the same condition, or we fronted the bill for a replacement.

      None of this applies to phones at all though. I’d be really interested to hear what device was so difficult that they couldn’t repair it, because all current gen Samsung, Apple and Google Pixel devices are definitely repairable, as long as you have the proper software tools.

      • thesohoriots@lemmy.world
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        10 months ago

        iPhone XS. They (the Apple Store) said “for insurance reasons” they couldn’t continue trying to put the phone together because they might break another screen.

        • bunnyBoy@pawb.social
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          10 months ago

          iPhone XS is child’s play, I genuinely can’t fathom why a repair shop (Apple store no less) couldn’t replace a screen on that device. 7 screws (including the pentalopes) and some heat is all you need. Takes 5 minutes of actual repair and another 2 or 3 to run the calibration software.

        • bunnyBoy@pawb.social
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          10 months ago

          We used a hot plate that we could dial specifically to 70c so there was less risk of damaging the battery. Just leave the phone face down on it to bake, and after a few minutes the adhesive pulls apart easily.

  • Cruxifux@feddit.nl
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    10 months ago

    Yeah I don’t go to Apple stores with phone problems anymore. The convenience they’re supposed to represent is a bold faced lie and the people who work there are absolute morons who molest the meaning of the word “genius.”

  • VeryFrugal@sh.itjust.works
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    10 months ago

    I live in South Korea. Pretty much anywhere you go there’s going to be a Samsung center. Tolerable(albeit not ideal) price, at least compared to Apple, fast(got my mobo fixed in <1h), super nice people.

    I know they’re far from perfect and I’d use Pixels in a heartbeat once Google decides to sell them in South Korea but Samsung in South Korea at least, pretty impressive. If only they weren’t fucking us with higher prices compared to other countries and shitty Exynos chips…

    • Machinist@lemmy.world
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      10 months ago

      So, I’ve got Samsung appliances that I deeply hate. I didn’t purchase them on purpose, they were in the house when we bought it.

      If there is a power outage or brown out the control hangs on the fridge and it stops cooling. It has to be reset. To reset, you have to press two touch screen buttons. You have to hit it just right, the press has to be closely synchronized and then hold for 10sec, my girl is unable to get it.

      The Samsung oven is currently sitting in the yard in a junk pile to be disposed of. Replaced that hunk of shit with a 1970s GE mechanically controlled stove. Had to replace the indicator lights and the timer unit due to age. Cooks better than the Samsung ever did.

      House also came with a Samsung washer and dryer, I’m just waiting for them to do some stupid shit.

      I did buy a Samsung TV, it’s decent but I am fighting a low-level enshittification war on all the ads and shit it keeps installing. It has particular features that means I don’t completely lobotomize it and keep some of the smart TV stuff.

      I guess what I’m saying is that Samsung can suck my fucking balls.

  • QuoVadisHomines@sh.itjust.works
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    10 months ago

    I had a screen die on an iphone. The guy lied and said it could not be fixed. I got a piece if shit android phone. Two years later I see the old Iphone and plugged it in. The fucking thing works.

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    10 months ago

    I haven’t had any such run-ins yet. When I asked them to replace my iPad’s batteries, they said that they couldn’t do it, but gave me a new iPad of the same model for CHF 100.- (which would have been the price of the battery replacement).