- cross-posted to:
- memes@lemmy.ml
- cross-posted to:
- memes@lemmy.ml
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Close your eyes OP, I’m about to say a naughty word.
Stole.
Any system that can be gamed, will be gamed.
Corporate KPIs don’t even need to be that perverse. A slight misalignment causes massive inefficiencies.
We’re truly fucked as a society if the word “stole” offends/triggers/shocks anyone.
It offends advertisers. To be honest I would be really interested in seeing if anyone has actually studied if any of this shit even does anything. Like it seems like complete nonsense that seeing a coca cola ad next to a post about theft would make someone less likely to buy coke in the future but we are currently ruining society based on this premise.
as a thief, I am offended. btw I’m suing you because your transgender flag in your bedroom triggered my PTSD when I was “re-appropriating” it.
Well I’m counter suing because when I got served with your lawsuit, it gave me the nastiest papercut!
FTFY
Pls cross post this to !illegalism@lemmy.dbzer0.com lol
Thank god for censoring “stole”. I don’t know what I would have done had I been able to read that word.
I read the word st*le in your comment and was forced to take candy from a baby.
Please, censor your comment to protect the innocent.
What’s “stole”?
Don’t you mean st🔴le?
The advertiser overlords would have to rain death from above.
IT,
Thank you for replying to my ticket. Unfortunately, the key word in your recommendation appears to be censored. Could you take a look at the safety filter and try again?
- Peter
Does anybody else’s company do this with laptops? You tell them something doesn’t work so they take it and just give you someone else’s that had an issue they didn’t fix?
Sort of. Only because they don’t maintain their asset register correctly and the ticket system is shite. Dodgy equipment does end up going out but not always at the fault of the person issuing it.
Um no… I work for a normal organization that has a financing deal for laptops and they don’t give a shit how many we go through as long as it’s not the contracts upper limit. Honestly I wonder where all these laptops go at the end of their 3 year term…
Hard drives are wiped and sold as “refurbished” to cheaper companies.
Oh man, my workplace switched to an external IT support company, InfoSys, which pulls basically the same scam.
When you open a ticket, they immediately write something underneath – typically a question that’s already answered in the ticket – because it shows up in their statistics as low response times.
Then they’ll do shit like split up your ticket into three new tickets for no good reason.
And if you happen to be on holiday for a few days and therefore don’t respond, they’ll close your tickets due to inactivity.
Then you have to open a new ticket and link to the old ticket, if you can still access it, and then re-answer the same braindead questions again.
Basically, if it’s something you can solve yourself, you should, because it will take more time to communicate back and forth with InfoSys.
InfoSys
Thanks for the name. Though in this case it’s more the pattern you should watch out for.
Yeah, I think, it’s important to name and shame, because they actively avoid providing the service that they advertise, but I do also expect this to be a common pattern in the industry. If you actually solved problems and did so permanently, you’d be out of business very quickly. External support providers have an inherent interest for things to work as badly as possible, so long as it does not get their contract cancelled.
If you actually solved problems and did so permanently, you’d be out of business very quickly.
Naw, PEBKAC and ID10T issues provide an unlimited supply of tickets. Support is a gravy train even when done effectively.
Well, yeah, you might just get pushed out by competitors who supposedly have much lower cost per solved ticket…
Require condition of solved for payment, in the contract?
Then you get other side-effects, like them ignoring or infinitely delaying tickets that are harder to solve. It’s a somewhat universal rule of capitalism: As soon as there is a metric for success, the goal is to game that metric as much as possible, because that maximizes the supposed success while minimizing costs.
You can try to define multiple metrics to make this more difficult. And you can set a higher target value than necessary, so that even with the gaming, it’s still within an acceptable margin.
But IMHO it’s still better to just treat it as a cost of doing business than to invest lots of money to try to make it measurable in an attempt to reduce the money spent.
The real question is: how did the receptionist file the ticket?
On screen keyboard would be my bet. Another few possibilities I can think of would be on their phone, or even in person.
Another pc in the building? Asking a colleague? There’s 100s of options really…
“Hey ! Isn’t that my keyboard ?!”
My bet would be they made up a funny story for internet points. But maybe I’ve been online too long and become cynical.
At first I was reading bone structure and was wondering how that would work
The image is really misleading into exactly that.
Some sort of super hero who gets stronger every time they solve an it issue?
Power corrupts, IT management corrupts absolutely.
Smartest IT guy.
Not IT Professional. IT Guy.
Big difference. My dumb ass could be an IT guy. I can fix printers and replace peripherals. I can’t troubleshoot a database. I am not an IT Professional.
Hey you created my job.
User privledges, only troubleshooting and robbing Peter to pay Paul with stolen peripherals
You don’t need to unplug a printer for someone to need help with it:
Sounds like a BOFH
Does the company also happen to have a cobra problem?
